m-cramer Satellitenservices


Questions about Iridium

  • Iridium 9555 error message after selecting menu phonebook

    When upgrading an Iridium 9555 handset from software versions earlier than release candidate HT14004 all phonebook entries will be lost.

    Please do a backup of your phone book entries BEFORE you do the upgrade!

    Note that the previous public release was HT13001. After the upgrade is complete the user must reformat the phonebook file system to make it compatible with HT15002. To do this, the user must navigate to the idle screen and enter the short code *#323#. The handset will then reboot. If a user tries to access the phonebook without performing the steps presented above they will be presented with an error stating “My Phonebook failed to initialise. Contact service center.” The phonebook file system must be reformatted using the instructions above.

  • Change Date/Time on Handheld Satellite Phones

    Iridium will be changing the system time on its satellites on March 3rd, 2015. Iridium calls this „re-epoching.“ After that point, Iridium handsets (like the Iridium Extreme, Iridium 9555, Iridium 9505a, Iridium 9505, and the Iridium 9500) will display the incorrect system time until users enter in a string of numbers.

    You can reset the system time on your satellite phone to reflect the correct time by entering a quick string of numbers into your handset.

    Note: There will be no impact to handset functionality other than system time display.

    The displayed time and date will revert to December 29, 2007, 7:26:29 UTC and will progress on this baseline until Phone settings are adjusted to the new Iridium epoch time.

    Iridium GO!:
    Iridium GO! Devices will handle the time change automatically and do not require reprogramming.

    Iridium 9555 and Iridium 9575:

    • Dial *#99#2014051114235500# on an Iridium 9555 or Iridium 9575 satellite phone
    • Press the green key
    • Then power off/on.

    Iridium 9500, 9505, and 9505A

    • Follow the steps in „Getting to Phone Setup…“ to get to „Set Time and Date,“ and then press OK to select.
    • Press MENU to choose „Set Home Time + Date“ or „Set Away Time + Date,“ and then press OK. You will see „Enter Home Time or Enter Away Time“ and the time currently set.
    • Press OK to accept the displayed time. or Enter the time in 24-hour format, and then press OK. You will see „Enter Home Date or Enter Away Time“ and the date currently set.
    • Press OK to accept the displayed date. You will see „Completed.“ or Enter the date in day(dd)-month(mm)-year(yy) form and then press OK. You will see „Completed.“
    • Press and hold C to exit the menu.
  • Iridium GO! Purge the inbox

    In order to purge the inbox (and its BigMail if you need to), please follow the below steps:

    • Browse on your computer to
    • Using your login credentials, log in to your account.
    • Once logged into your account, click on “Change Email”.
    • Scroll down and click the SUBMIT button for “Purge Inbox” and / or “Purge BigMail”.
    • This should purge your mailboxes so you can receive mail again.

    Note: If do not succeed to purge your emails in this way, you have to change the email address, which will delete all emails. See first step on the web page.

  • Iridium Certus Thale VesseLink / MissionLink firmware update

    Hints for firmware updates:
    The terminal must provide a inserted SIM card and the antenna must be connected, but does not need to be registered in the network.

    Go to the user interface on http: //portal.thaleslink. The page opens, you can see all menus but are not able to configure anything.

    To do so login on the top right of the window with:
    Username: admin
    Password: admin

    Then you go to menu System / Firmware and proceed as described in release notes. During update process an issue may occure the working icon (rotatring circle) may not finish succesfully after several minutes. In this case refresh the site or press F5 till you get the successfull update display.

  • Iridium 9555 / 9575 standard PINs

    Standard PINs for Menu Iridium 9555 and 9575

    Call Barring 0000
    Menu/ Setup/ Call Options/ Call Barring
    (Registered in Iridium network is mandatory. Feature disables outgoing or incoming calls)

    SIM Lock 1111
    Menu/ Security/ SIM Lock
    (During power up the phone requires PIN)

    Phone Lock 1234
    Menu/ Security/ Phone Lock
    (Powering up the phone requires PIN)

    GPS Settings Lock 3333 only Iridium 9575!
    Menu/ Setup/ Location Options/ GPS Options/ GPS Settings Lock
    (Changing GPS settings requires PIN)


  • Iridium GO! Use Twitter

    December 2020: Twitter not available until further notice

    Twitter is supported on the Iridium GO! App with Iridium’s SMS interconnection via short code (40404).

    To utilise Twitter functionality on the Iridium GO! App, the following is required:

    • Active Twitter account
    • Active Iridium number
    • Iridium GO! subscriber number linked to your Twitter account

    To link your Twitter account with your Iridium GO! device follow these steps:

    Once the Iridium GO! has been linked to your Twitter account, posting text messages within the Iridium GO! Twitter feature will post directly to your Twitter feed. Further info on Tweeting via SMS can be found at here.